Refund policy
At Geko Products, we stand by our product and want to make sure you are completely satisfied with your purchase. If you are not entirely satisfied, We are here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. We currently only accept returns from customers in the United States.
To start a return, visit our returns portal.
Enter your order details, select the items you’d like to return and the reason, and you’ll receive a shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@getgeko.com.
Damages and issues
Please inspect your order upon reception and let us know right away if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Start a return through our returns portal, give the reason for your return, and upload a photo of the damaged or incorrect item. Our team will review your request, and once it’s approved you can choose an exchange, store credit, or a refund. Return shipping for damaged or incorrect items is free.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Refunds
When you start your return, you can choose a refund to your original payment method or store credit. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If you chose store credit, it will be issued to you as a gift card. Please remember it can take some time for your bank or credit card company to process and post the refund too.